Receiving & storage
Container devanning, pallet and case receipt, ASN checks, and shelf or pallet storage with ageing visibility by SKU.
Services
Everything from goods in to the doorstep
Pick & pack
Barcode-scanned retrieval, secure packing, packing slips and channel-ready labels for DTC and B2B.
Carrier management
Tracked 24 and Tracked 48 as standard, with carrier selection against service, weight and destination.
Returns handling
Inspection, restock or quarantine, logged against the original order and visible in your dashboard.
Channel integrations
Approved marketplace channels connected to your account, including FBA prep and TikTok Shop where agreed.
Account management
A named contact, ticket management and user access control under one monthly technology fee.
Where our depth is
We fulfil for any brand. We are specialists in sports nutrition and food.
Batch codes, best-before dates and FEFO picking are not a module we switched on. They are how the warehouse was set up, because this is the category we buy and sell ourselves. Plenty of 3PLs will handle your stock. Fewer know what short-dated means to your margin.
Batch and expiry on every receipt
Batch code, best-before and quantity captured per pallet at goods in. Standard, not a chargeable extra.
FEFO picking as the default
First-expiry-first-out, with short-dated stock flagged in the portal before it becomes a write-off.
Recall is a report, not an investigation
Any batch traces back to the orders it shipped in, so a withdrawal takes minutes.
We are a wholesaler as well as a 3PL
MyProtein's biggest online reseller, supplying gyms, retailers and convenience across the UK. Your stock sits in a warehouse that already trades your category, and can reach those buyers without a second logistics hop.
Specialist versus generalist
What specialism actually changes
The differences only surface when a batch needs withdrawing or a retailer rejects short-dated stock.
Capability
A generalist 3PL
Batch capture at goods in
Chargeable extra, often manual
Standard on every receipt
Expiry dates
Per SKU, if at all
Per batch, surfaced in the portal
Pick rotation
FIFO
FEFO by default, FIFO on request
Short-date alerts
None
Flagged at a threshold you set
Recall trace
Manual reconciliation
Batch to order, on demand
Category knowledge
Generic consumer goods
We buy and sell this category ourselves
Batch capture at goods in
Generalist:Chargeable extra, often manual
OccaStore:Standard on every receipt
Expiry dates
Generalist:Per SKU, if at all
OccaStore:Per batch, surfaced in the portal
Pick rotation
Generalist:FIFO
OccaStore:FEFO by default, FIFO on request
Short-date alerts
Generalist:None
OccaStore:Flagged at a threshold you set
Recall trace
Generalist:Manual reconciliation
OccaStore:Batch to order, on demand
Category knowledge
Generalist:Generic consumer goods
OccaStore:We buy and sell this category ourselves
Non-food brands are welcome. The same warehouse, carriers and portal. The specialism is what you get on top.
Two workflows
B2B pallets and D2C parcels, run side by side
Neither workflow slows the other, because each runs in its own building on its own schedule.
Wholesale & B2B
Pallet picking, flexible pallet storage and stock-ageing dashboards. Booked-in deliveries dispatch via pallet service only.
Ecommerce & D2C
Shopify, WooCommerce, Linnworks, Amazon, eBay and TikTok integrations, branded packaging, automated carrier logic and graded returns.
Onboarding
Live in 7 to 10 days
Four steps, one account manager
Integration & testing
We connect your channels and run test orders end to end.
SKU setup
Barcodes, dimensions, batch rules and pick faces configured.
Stock transfer & go-live
Your first inbound is free of charge and receipted against your stock file.
Portal access
Raise requests, attach documents and track progress in the ticketing portal.
Batch and expiry, as standard
Every unit arrives with a date on it. So do our records.
Goods in captures batch code, best-before and quantity per pallet. Picking is first-expiry-first-out by default, and short-dated stock is flagged in the portal before a retailer rejects it, not after.
- Batch code and best-before captured per pallet, not per delivery
- Short-dated stock flagged in the portal at a threshold you set
- Full batch-to-order trace for withdrawals and recalls
- Segregated, temperature-aware locations for food-grade stock
The Portal
Every order, every pallet, in real time
Sign in to check live stock by SKU, book inbound deliveries, follow every dispatch and pull the reports your finance team asks for. OccaStore also offers an integration API for 3PL customers.
Bridge Ops
The technology that connects your channels to the warehouse
Bridge Ops is OccaStore's integration layer. It moves orders, stock and status between your sales channels, retailer systems and our warehouses, so fulfilment runs on live data instead of spreadsheets and manual uploads. Channel licences on each plan cover Bridge Ops connections for those channels.
Marketplace and storefront connectors
Shopify, WooCommerce, Amazon, eBay and TikTok Shop, wired so orders land in the warehouse without re-keying.
Stock and order sync
Live stock levels and order status move between your channels, Linnworks and the OccaStore portal.
Dispatch status back to channels
Tracking and fulfilment updates push back to the sales channel so customers see the same truth you do.
EDI for retailer trading partners
Purchase orders, acknowledgements, ASNs and invoices where a retailer requires EDI, scoped and agreed per account.
API and custom integrations
Enterprise plans unlock API support and bespoke connectors when an off-the-shelf channel feed is not enough.
Portal visibility on top
Every connected flow is visible in the customer portal: open orders, stock by SKU, inbound and returns.
Included channel capacity follows your technology plan (1 on Standard, 3 on Growth, unlimited on Enterprise). Extra connectors and EDI trading partners are scoped per account.
Pricing
Technology & account management
A monthly fee covers the portal, Bridge Ops channel integrations, marketplace licences, reporting and support. Fulfilment is billed separately, pay as you go.
Standard
Standard 3PL fulfilment
£250.00 per month
- 1 marketplace channel licence
- Bridge Ops order and stock sync for connected channels
- Portal access, stock and order visibility
- Standard reporting and ticket support
- PAYG fulfilment rates
- 10 returns per month, 2 users
Growth
Higher order flow or support needs
£350.00 per month
- 3 marketplace channel licences
- Bridge Ops across connected channels (orders, stock, status)
- Everything in Standard, plus enhanced reporting
- Priority ticket support and custom packaging workflows
- 20 returns per month, 5 users
Enterprise
Complex integrations and multi-channel operations
From £500.00 per month
- Unlimited channel licences
- Bridge Ops with API, EDI and multi-channel integration support
- Custom reporting and advanced user permissions
- Dedicated account management
- Bespoke operational workflows
Pick, pack, postage, storage, returns, rework and non-standard work are billed separately under the agreed 3PL rate card.
Operational rates
Rates are grouped by inbound, storage, outbound and extras. Open a heading to read the figures.
Inbound
Container / Trailer Unloading
| 20ft container devanning (Approx. 12 EURO pallets) | £240.00 |
| 40ft container devanning (Approx. 25 EURO pallets) | £450.00 |
Goods In
| Single case (per SKU) (First inbound free) | £0.25 |
| Standard pallet receipt (single SKU, UK standard) (Per UK standard pallet) | £5.00 |
| Standard pallet receipt (single SKU, EURO) (Per EURO pallet) | £5.00 |
| Mixed SKU pallet receipt (Per pallet) | £8.00 |
| Batch and expiry recording (Included) | FOC |
Storage
Storage
Storage charges are for client pallet space only. Receiving lanes, fulfilment benches, pick faces and management space are absorbed by OccaStore.
| Storage per pallet per week (EURO) (Client EURO pallet space only) | £3.50 |
| Storage per pallet per week (UK standard) (Client UK standard pallet space only) | £4.50 |
Outbound
Pallet Rework & Compliance Extras
| Re-palletisation (Damaged, incorrect or unstable pallets) | £5.00 |
| Pallet height adjustment / layer splitting (Retailer or courier compliant handling) | £5.00 |
Pallet Dispatch (Outbound)
| Pallet pick (Prep, check and release of pallet) | £5.00 |
| Pallet fulfilment (Rates by zone in the B2B pallet selector) | See pallet matrix |
Case Dispatch (eCommerce)
| Fulfilment Tracked 24 (per parcel) (Pick, pack and postage inclusive. Client packaging: £0.25 credit) | £6.50 |
| Fulfilment Tracked 48 (per parcel) (Pick, pack and postage inclusive. Client packaging: £0.25 credit) | £5.50 |
Surcharges and extras
Additional Surcharges
| Returns (per item) (Inspection and restock, target under 48 hours from receipt) | £2.00 |
| Rework / admin (per unit) (On request only, see ad-hoc services) | £0.50 |
Packaging
| OccaStore packaging (Branded or unbranded boxes, mailers, filler and tape) | Included |
| Client-supplied packaging (Applied transparently in commercials) | £0.25 credit per order |
| Bespoke packaging (Inserts, branded materials, retailer-specific formats) | Quoted |
Not Included in the Standard Fulfilment Fee
- Manual order intervention, exception handling or non-standard processing
- Relabelling, bundling, kitting, compliance amendments or retailer-specific prep
- Special packaging formats, bespoke inserts or non-standard dispatch requirements
- Advanced reporting, data analysis or project work outside standard outputs
Any requirement outside the agreed standard workflow is reviewed separately and charged in line with the ad-hoc rate card or a specific agreed quotation.
All rates exclude VAT. Fulfilment billed separately from the monthly Technology & Account Management Fee.
Look up a parcel or pallet rate
International parcels
EVRi International, banded by chargeable weight. Indicative and excluding VAT.
| 0 - 2 kg | £7.13 |
| 2 - 5 kg | £8.33 |
| 5 - 10 kg | £10.59 |
| 10 kg + | £24.72 |
Max chargeable weight for Germany: 30 kg.
- Rates are indicative only and confirmed at quote.
- Charged on chargeable weight (actual or volumetric, whichever is greater).
- Fuel, remote area, FX and peak surcharges may apply.
- Customs duties, taxes and brokerage are the client or consignee responsibility unless agreed otherwise.
- Parcel size and weight limits apply per destination; undeliverable parcels may incur return or disposal charges.
Pallet fulfilment, B2B
Rate card by delivery zone. Economy is 2 to 3 days. Excluding VAT.
England - Zone Local (M, WA, SK, BL, OL, WN)
| Economy, 2-3 days | £44.72 |
| Next day | £50.25 |
- Scheduled delivery windows apply; failed attempts may be recharged.
- Waiting time beyond the agreed free period is chargeable.
- Tail-lift, oversized, double-stack and non-standard pallets are quoted separately.
- Re-palletisation and compliance rework are charged per the operational rate card.
Commercial terms
Service levels
- 14:00 same-day cut-off Orders received by 14:00 with available stock, complete order data, no credit hold, correct labelling and carrier capacity are eligible for same-day dispatch.
- 99.5% order accuracy Measured against confirmed pick, pack and dispatch errors attributable to OccaStore handling.
- On-time delivery >=98% Carrier-reported delivery against the booked service commitment, excluding customer-caused delays and force majeure.
- Perfect order rate >=95% Orders delivered complete, on time, undamaged and with correct documentation.
- Standard returns under 48 hours Inspection and restock of standard returns within 48 hours of receipt at the warehouse.
Claims and liability
We raise carrier claims on your behalf and share references and outcomes.
- Liability is the lower of £150 per consignment, the amount recoverable from the carrier, or the direct cost of shipping and fulfilment excluding goods value.
- POD, photos and damage evidence must reach us within 7 days of delivery or attempted delivery.
- No liability for indirect, consequential or economic loss.
- Where loss is a confirmed OccaStore handling error, we fund the reship.
Insurance
Client goods insurance is the client responsibility end to end.
- You insure your goods in storage, handling areas, pick locations and in transit.
- OccaStore holds operational insurance including public liability.
- OccaStore does not provide all-risk or warehousekeepers cover for client goods unless expressly agreed in writing.
Ad-Hoc Services (Kitting, Bundling, Rework & Relabelling)
| General warehouse labour (ad-hoc) (Simple tasks, supervised) | £25.00 per person per hour |
| Skilled kitting, bundling, relabelling (Process driven, QA checks) | £40.00 per person per hour |
| Complex rework, audits, compliance tasks (Complexity and liability driven) | £60.00 per person per hour |
Prefer a per-bundle rate? Worked examples from the rate card:
- £40 per hour at 120 bundles per hour = £0.33 per bundle
- £40 per hour at 60 bundles per hour = £0.67 per bundle
- £25 per hour at 100 bundles per hour = £0.25 per bundle
Estimate
3PL cost calculator
Open the calculator when you are ready. A short wizard builds a monthly estimate from the live rate card.
Our warehouses
Two sites, two dedicated workflows
B2C only
Warrington
Unit 15, Gemini 8, Apollo Park, Westbrook, Warrington WA5 7AE
B2B only
Bishops Castle
Unit E, Bishops Castle Business Park, Bishops Castle SY9 5BX
FAQs
Common questions
Is there a minimum monthly spend?
Technology and account management starts from a monthly fee on Standard. Fulfilment is billed separately, pay as you go against the agreed rate card. Book a call for a tailored commercial.
How long does onboarding take?
Typically 7 to 10 days from agreement to live dispatch. Simpler catalogues are faster; complex ones we flag up front.
What is the order cut-off?
Orders received before 14:00 on a working day are dispatched the same day. Orders after the cut-off go the next working day.
Can we supply our own packaging?
Yes. Supply your own branded packaging and we apply the client-supplied packaging credit from the live rate card where agreed in commercials.
Who insures the goods?
You retain ownership of stock. OccaStore carries standard operational insurance for our activities. Carrier claims are raised on your behalf where applicable; evidence windows apply.